A LITTLE HELP WITH YOUR ORDER
Returns & refunds.
Order changes, cancellations and returns. Your statutory consumer rights are unaffected.
Changed your mind?
Our goodwill policy allows you to request a return of eligible unused goods within 30 days of receiving them. After telling us, return them within 14 days. For goodwill returns outside your statutory cancellation period, goods should be unused, with their original packaging and in a condition suitable for resale.
Your online cancellation rights
For eligible online purchases, you can tell us you wish to cancel within 14 days after receiving the goods, then have another 14 days to send them back. You can inspect goods as you would in a shop, including trying on a costume. Handling beyond what is necessary to establish their nature, characteristics and functioning may reduce the refund if it reduces their value.
You pay the direct cost of returning unwanted goods. There is no restocking fee. For a full eligible cancellation, we refund the standard outbound delivery charge; any extra paid for an upgraded delivery service is not refundable. Refunds go to the original payment method within 14 days after we receive the goods back or you provide evidence of sending them back, whichever is earlier.
Personalised, perishable and sealed hygiene items
Statutory change-of-mind exceptions can apply to genuinely personalised or custom-made goods, goods likely to deteriorate or expire rapidly, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Any applicable exception must be identified before payment. Selecting standard colours or sizes alone does not make an item personalised.
Inflated balloons and collection orders
Contact the shop promptly if you need to change or cancel an inflated-balloon order, particularly before inflation. Collection does not, by itself, remove the cancellation rights of an eligible online purchase. Any applicable product-specific exception will be explained before payment.
Faulty, damaged or incorrect goods
Your statutory rights are unaffected by the goodwill policy or change-of-mind exceptions. Contact us with your order details and a description of the problem; photos can help us assess it. We will arrange an appropriate remedy and cover reasonable return costs where required. Please contact us before paying to return a faulty or incorrect item.
How to request a return or cancellation
Email info@excitingfireworks.co.uk, call 020 7263 0005, or write to X IT t/a Exciting Parties at 200 Stroud Green Road, London N4 3RN, including your name, order number, items concerned and whether you want to cancel or report a problem.
Optional cancellation form
To: X IT t/a Exciting Parties, 200 Stroud Green Road, London N4 3RN. Email: info@excitingfireworks.co.uk.
I give notice that I cancel my contract for the sale of the following goods:
Goods / order number: ____________________
Ordered on / received on: ____________________
Name: ____________________
Address: ____________________
Signature (only if sent on paper): ____________________
Date: ____________________
You may use this form, but any clear statement of cancellation is sufficient.